All Heart Vintage products are handmade, not mass produced, therefore expect each to be unique and individual. No two items are exactly the same.
The photographs are designed to give an accurate representation of each product. They are shot in natural light to allow a true colour representation, however, this may vary slightly depending on your computer monitor.
We aim to dispatch all our orders within 7 working days - if you require sooner please advise before ordering - we will do our very best to accomodate. As standard Heart Vintage products are sent via a tracked courier service, delivery can be expected to take between 3-5 working days from dispatch, for all express deliveries (upon request) Royal Mail first class recorded is used and can take up to 1-2 working days from dispatch. All orders are beautifully packaged ready for gift giving.
If for any reason you are unhappy with you order, please get in contact asap. We want you to be happy with your purchase so if there is a problem please get in touch! Customised orders can not be returned unless faulty.
For any item that is returned, the shipping charges are your responsibility. Shipping would need to be organised and paid for by the customer. We strongly recommend that you use registered post as we cannot accept liability for any lost items. Any refund would exclude shipping. Upon return, the goods will be inspected and a refund made within 14 days (excluding original delivery charge).
Image by Linda Blann Photography